Terms Of Use

Welcome to the Website www.RentBoard.ca (the "Website"), owned and operated by Landlord Web Solutions Inc. (dba as Rentboard Canada - "Landlord Web Solutions Inc.") ("We" or "Us").

The purpose of these Terms of Use is to establish the general conditions under which a user (“User”, “you”) may access and use the Website and benefit from the Services (as defined hereafter).

For clarity, “Users” include Prospective Occupants, Property Holders (as defined hereafter) and any person accessing or using the Website.

Your use of the Website confirms your acceptance of this Terms of Use and our Privacy Policy; please read them carefully.

If you do not agree with all the terms and conditions set out in these Terms of Use or in the Privacy Policy, you are asked to immediately leave the Website.

Scope of the Services
1. Scope. The Website provides an online platform that enables individuals, property managers, and organizations to list or discover apartments, houses, or other real estate available for rent or sale (the "Services”). The Website is designed to facilitate the rental or purchase process by connecting landlords, property owners and managers, sellers (“Property Holders”) with potential tenants or buyers (“Prospective Occupants”), offering a range of tools and resources to streamline the search and listing experience.
  
  From detailed property descriptions to advanced search filters, the Website aims to support both Property Holders and Prospective Occupants in finding suitable rental or purchase opportunities.
2. Out of Scope. Exclusion to the Services include the following:
  1. The Website does not actively engage in any actual lease or purchase transactions, including, without limitation, negotiations, discussions, or proposals. However, in certain cases, a signing tool might be provided.
  2. The Website does not offer legal, brokerage, or other professional advice or services.
  3. The Website does not assume any fiduciary duties to Prospective Occupants or Property Holders, including, without limitation, the obligation to inspect the properties or verify the accuracy of information in property listings or offers.
  4. The Website does not guarantee the accuracy of information available on them and is not liable for any errors, omissions, or misrepresentations, whether made by the Property Holders or the Prospective Occupants. It is recommended that all information obtained through the Website be independently verified.
  5. While the Website complies with applicable provincial and federal civil rights laws, it does not monitor transmissions of information by Prospective Occupants and Property Holders and, therefore, accepts no liability for any non-compliance by Prospective Occupants or Property Holders with such laws.
Account
1. Account Creation. To access and utilize certain Services on the Website, you must first create a user account (a "User Account"). As part of this process, you are required to provide information that is truthful, accurate, current, and complete ("Account Information"). By submitting this information, you confirm its validity and acknowledge that it will be collected, used, and disclosed in accordance with our Privacy Policy. You must be at least 18 years old, or the age of majority in your province or territory of residence, to create an account or use the Services. By using the Website, you represent and warrant that you meet this age requirement.
2. Account Information Updates. If any of your Account Information changes, it is your responsibility to promptly update it using the Website''s designated update mechanism, if available. Providing inaccurate, outdated, or incomplete Account Information, or any reasonable suspicion thereof, may lead us, at our sole discretion, to suspend or terminate your User Account and restrict future access to the Website.
3. Account Responsibility. You are solely responsible for all activities conducted under your User Account. This includes any uses by individuals who access your Account Information, whether with or without your consent, and anyone who gains access to any computer where your account is located or accessible.
4. Account Security. Your User Account is personal to you. You may not transfer, sell, assign, share, or otherwise permit any third party to access or use your User Account without our prior written consent; any attempted transfer is null and void. If you believe your User Account or Account Information has been compromised (including due to loss or theft of a device, or unauthorized disclosure or use of credentials), you must immediately update the affected information via the Website’s update mechanism. You are responsible for maintaining the confidentiality of your Account Information and for all activity under your User Account. We may suspend or disable access to your User Account to protect you or the Services.
Prohibited Use.

The use of the Website and its content is subject to strict restrictions designed to ensure a safe and lawful experience for all Users. As a User, you are expressly prohibited from:
1. Illegal Activities. Engaging in or encouraging others to undertake illegal actions, in violation of applicable international, federal, provincial, or local laws or regulations.
2. Intellectual Property Infringement. Infringing upon our intellectual property rights or those of third parties, including copying, modifying, creating derivative works, or altering the Website, their functionalities, or documentation. For clarity, Users must ensure they have the rights to any images they upload, such as avoiding images from other websites or brokers without permission.
3. Harassment and Discrimination. Harassing, abusing, insulting, defaming, slandering, disparaging, intimidating, or discriminating against any other User based on a ground of discrimination protected by applicable human rights laws.
4. Misrepresentation and Frauds in Listings. Listing properties without the proper authority or ownership, or falsifying information regarding property availability, rent, or any other crucial detail.
5. Accurate Contact Information. Entering contact information that does not belong to you, such as the phone number or email of another person.
6. Prohibited Conduct and Content. Engaging in spamming, distributing malware, phishing, fraudulent sublets, or any other misleading or harmful online behavior.
7. Submission of Prohibited User Content. Submitting a User Content (as defined in Section 7) that:
  1. is false, misleading, or hateful, unlawful, threatening, abusive, harassing, defamatory, libelous, invasive of another''s privacy, or is harmful to minors in any way;
  2. is pornographic or depicts a human being engaged in a sexual act;
  3. includes personal or identifying information about another person without that person''s explicit consent;
  4. constitutes or contains "affiliate marketing", "link referral code", "junk mail", "spam", "chain letters", "pyramid schemes", "unsolicited commercial advertisement", the advertising of related “free services”
8. Prohibition on Solicitation. Soliciting any individuals, including Property Holders and Prospective Occupants, who utilize the Website. This includes attempts to engage them in services, products, or offers outside the scope of the Website''s intended use.
9. Fraudulent Sublease Attempts. Offering fraudulent subleases or agreements without the rightful owner''s consent.
10. Malicious Code and Security Threats. Uploading or transmitting viruses or any other type of malicious code that could compromise the functionality or security of the Website or exploiting security vulnerabilities of the Website.
11. Unauthorized Access and Security Circumvention. Accessing unauthorized systems, databases, or technical configurations, or attempting to bypass the security measures of the Website.
12. Duplicate Account Ban. Creating or maintaining more than one account. This measure ensures the accuracy of user data and maintains the integrity of interactions on the platform.
13. Interference with Operation. Using the Website in a manner that could harm their operation, other Users, or violate the rights of third parties.
14. Restricted Access Methods. Accessing the Website through any means other than the official interface provided. This includes the use of techniques such as framing or iframing the site within other web pages. Such actions can compromise the platform''s integrity and security and are strictly forbidden.
15. Unauthorized Transfer or Licensing. Renting, lending, selling, licensing, sublicensing, assigning, distributing, publishing, transferring, or making available your User Account to third parties.
16. Automated Data Extraction. Using computer bots, scripts, or automated tools to extract data or overload the computer systems, unless explicitly authorized by us in writing.
17. Use of Content for AI Algorithms. Using images and other content from the Website to train artificial intelligence algorithms or to generate new images or content via such algorithms.
18. Collection of Personal Information. Collect personal information about other Users for commercial or unlawful purposes.
Suspension of Access and Content Monitoring.
1. Suspension. In the event of non-compliance with the restrictions set forth in Section 3 of these Terms of Use, we reserve the right to immediately suspend or limit your access to the Website and your User Account without prior notice. This action may be temporary or permanent, depending on the severity of the violation. We may also impose similar restrictions if we detect a cybersecurity threat, such as an attempted intrusion or cyberattack, related to your use of the Website.
2. Notification. We will make reasonable efforts to inform you of any suspension and to restore access to your User Account as soon as the issue leading to the suspension is resolved. However, we assume no liability for any damages, losses, or consequences you may incur due to the suspension of access to the Website or your User Account. If your access has been suspended, we encourage you to contact us to discuss potential remedies for reinstating your account access, if applicable.
3. Content Monitoring. We reserve the right to monitor and review any content or activity on the Website to ensure compliance with these Terms of Use, particularly regarding the restrictions outlined in Sections 3 and 4.1. However, we are not obligated to actively monitor all user-generated content or activities. Users are expected to act responsibly and in accordance with these Terms of Use. Any content that violates these terms may be subject to removal at our discretion to maintain the integrity and security of the Website. Users are solely responsible for ensuring that their content and actions comply with all legal standards and these Terms of Use.
Accuracy and exhaustiveness of the information
1. Disclaimer. We strive to ensure that the information provided on the Website is accurate, complete, and up-to-date to enhance your user experience. However, some content may be published by third parties, such as the Property Holders or the Prospective Occupants. We do not systematically verify the accuracy of information provided by these third parties and cannot guarantee its reliability. As a result, we disclaim any responsibility for the accuracy, completeness, or currency of information accessible via the Website including any reports, statistics, prices or User Content.
2. Obligation of the Lessors. Property Holders using the Website must ensure that all property listings and related activities comply with applicable laws and respect the rights of third parties. They are responsible for submitting truthful, clear, and non-misleading information. Property Holders must verify that they have the proper authority to list the properties and that they own or have rights, including intellectual property rights in accordance with Section 7, to use all photos and media in the listings. It is their duty to regularly update property details, including rent and availability, to maintain accuracy.
3. User Responsibility. Users are advised to exercise judgment and due diligence when relying on information from the Website. It is important to recognize potential scams and take necessary precautions, such as meeting in safe locations and avoiding wire transfers. While we provide a "verified" label for Property Holders who have undergone our identity verification process or originate from a trusted data source (as determined by us), Users should understand that this verification only pertains to the identity documentation provided to us. We cannot guarantee its absolute accuracy; therefore, users should independently verify Property Holders’ identities to ensure confidence.
4. Risk Acknowledgement. Decisions made based on information obtained from the Website are at your own risk. By using the Website, you acknowledge that we are not liable for decisions made based on third-party information or if a verified status is later found to be incorrect. We encourage the use of available tools and resources to verify and corroborate information before it informs decision-making processes. Ultimately, you have the responsibility to conduct your own verification of any publication, regardless of any status indicated on the Website.
Fees and Credits
1. Subscription requirement. Your access to a "free subscription" is limited to a specific number of active property listings. If you are a Property Holder and your account contains more than three (3) active listings in any given month, you are required to upgrade to a paid subscription for the Services. To do so, please contact our sales team at sales@RentBoard.ca or (905) 397-5088. Additionally, if your User Account manages more than one hundred (100) units in your portfolio, a subscription fee is mandatory for advertising your portfolio. In such cases, you will be referred to Rentsync, who will handle all sales, support, and billing for enterprise-level accounts on our behalf.
2. Right to Change Pricing. We reserve the right to modify the pricing of our Services at any time, but we will provide you with prior notice of any material changes. Notifications of price changes will be delivered to you via email, using the address associated with your account, or through notifications on the Website. We advise you to keep your contact information updated to ensure you receive timely updates. Any changes in pricing will become effective at the start of the next billing cycle following the notice, allowing you the opportunity to adjust your subscription, paid ads or usage accordingly.
3. Payment Terms. All payments made for the Services are considered final and non-refundable. We do not provide refunds or accept cancellations once a subscription has been processed and payment has been received. By subscribing to our Services, you acknowledge and accept that all fees incurred will not be refundable under any circumstances, even if you decide to discontinue your use of the Services.
4. Advertising Credits. All advertising credits purchased on the Website must be used within 24 months from the date of purchase. Any credits that remain unused after this period will automatically expire and will not be eligible for a refund or reinstatement. By purchasing advertising credits, you acknowledge and agree to this expiration policy.
5. Credit Check Credits. All credit check credits purchased on the Website are subject to the same expiration policy as advertising credits. These must be utilized within 12 months from the date of purchase. Credits unused after this timeframe will automatically expire and are not eligible for refunds or reinstatement. By purchasing credit check credits, you acknowledge and agree to this expiration policy.
6. Lease Signing Credits. All lease signing credits purchased on the Website are subject to the same expiration policy as advertising credits. These must be utilized within 12 months from the date of purchase. Credits unused after this timeframe will automatically expire and are not eligible for refunds or reinstatement. By purchasing lease signing credits, you acknowledge and agree to this expiration policy.
Intellectual Property Rights
1. Ownership. All content on the Website, including but not limited to text, slogans, graphics, images, photographs, drawings, audio and video files, software, artistic and graphic elements, algorithms, names, logos, and trademarks, is the exclusive property of Landlord Web Solutions Inc.. This content is protected by copyright, trademark laws, and other intellectual property rights. All rights are reserved, and unauthorized use is strictly prohibited.
2. Limited Use. You are authorized to use content from the Website for purposes that align with the Website''s mission of facilitating interactions between Prospective Occupants and Property Holders, provided that: (a) all copyright notices and elements protected by intellectual property rights remain intact, and
  (b) you adhere to these Terms of Use, including compliance with all applicable intellectual property laws.
  This usage includes activities such as researching rental opportunities, evaluating market conditions, and engaging with Prospective Occupants and Property Holders. It is strictly prohibited to use any automated means, algorithms, AI to do such activities.
  If you publish or share content, you agree to allow other users, including Prospective Occupants and Property Holders, to use it for these specified purposes within the context of facilitating rental or purchase transactions and interactions.
3. Prohibitions. You are strictly prohibited from reproducing, distributing, modifying, uploading, selling, or otherwise exploiting the content of the Website, in whole or in part, through any current or future medium for any purpose beyond those identified in Section 7.2 without our explicit written authorization. Modification of trademarks, logos, or artistic works on the Website is prohibited unless you obtain written consent. Unauthorized use may result in legal action to enforce our rights.
4. No License Granted. Except as expressly permitted in Section 7.2, nothing in these Terms of Use shall be construed as granting any license or right to use any content from the Website. Users must obtain written permission for any usage not explicitly authorized.
5. User Content. Users may create and share content on the Website in the form of text and images ("User Content"). Users are responsible for ensuring their User Content complies with applicable laws and respects the rights of third parties, including intellectual property rights. By submitting User Content, you represent and warrant that you have the necessary rights to share it and that it does not infringe the rights of others.
6. License on User Content and Assignment of Intellectual Property Rights. You grant Landlord Web Solutions Inc. a non-exclusive, worldwide, royalty-free, irrevocable, and transferable license to use, reproduce, display, adapt, modify, translate, and distribute your User Content. You assign all rights, title, and interest in the listings to Landlord Web Solutions Inc.. You waive any moral rights, allowing Landlord Web Solutions Inc., its successors, and assigns to fully utilize your User Content. We reserve the right to remove User Content that violates these Terms of Use or is otherwise deemed inappropriate, although we have no obligation to monitor all User Content.
7. Licence on Data. By using the Website and communicating with us, you grant Landlord Web Solutions Inc. a license to utilize the data you provide for the development and enhancement of artificial intelligence systems. Furthermore, you permit the aggregation and sale of anonymized user data, user activity and market statistics derived from this data.
8. Enforcement of Intellectual Property Rights. We intend to vigorously enforce our intellectual property rights through all available legal avenues, including seeking injunctive relief to prevent or halt violations of our proprietary content.
Notice and Takedown Procedure
1. Submission of Complaints. If you believe that any content on the Website infringes your copyright or is defamatory, you may submit a written complaint using the following contact information: legal@RentBoard.ca. Your complaint must include the following information:
  1. A clear description of the copyrighted work or the defamatory content you claim is being infringed or causing harm.
  2. A description of where the material is located on the Website, such as a URL link.
  3. Your contact information, including your name, address, telephone number, and email address.
  4. A statement asserting that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
  5. A statement that the information in the notification is accurate and that you are the owner of the copyright or are authorized to act on behalf of the owner or affected party.
  6. Your physical or electronic signature.
2. Review and Action. Upon receiving a valid takedown notification, we will review the complaint and may remove or disable access to the allegedly infringing or harmful material. We will make a reasonable effort to notify the Users responsible for the content so they may counter the claim through appropriate legal channels if they choose.
3. Counter-Notice. If you, as the User, believe that the content removed does not infringe copyright or is not defamatory, you may submit a counter-notice using the following contact information legal@RentBoard.ca. This counter-notice must include:
  1. Identification of the material removed and its location prior to removal.
  2. Your statement of good faith belief that the material was removed due to a mistake or misidentification.
  3. Your contact information, including name, address, telephone number, and email address.
  4. A statement consenting to the jurisdiction of the Federal Court of Canada for any legal proceedings should the original complainant decide to pursue further action.
  5. Your physical or electronic signature.
4. Restoration of Material. If we receive a valid counter-notice, we will review the information provided and may, at our discretion, reinstate the removed content. This will generally occur unless the original complainant initiates legal proceedings and obtains a court order to prevent the restoration of the material. Our goal is to ensure a fair and balanced approach, taking into account the rights and concerns of all involved parties.
Hyperlinks and third-party tools
1. Disclaimer. Some hyperlinks on the Website provide access to one or more external websites that are owned by third parties. These hyperlinks are provided to you for informational reference only and for your convenience. Certain tools featured on the Website might also be provided by third parties. We do not evaluate the content or accuracy of these websites or tools, and we do not guarantee and assume no responsibility for any content, website, product, service, or other item available from these third-party websites or under these third-party tools.
2. Absence of endorsement. The presence of third-party tools or hyperlinks to external websites in the content of the Website should not be interpreted as an endorsement by Landlord Web Solutions Inc. or as indicating an association or a joint venture with the company operating or owning any such external website or third-party tool.
Disclaimer of Warranties and Limitation of Liability
1. No Warranties on Listings and Content. Landlord Web Solutions Inc. has not verified or screened any listings or content on the Website. We have no affiliation with any property listed or with any Property Holder, Prospective Occupants or other users who may use the Website. We disclaim all express or implied warranties regarding the accuracy, timeliness, reliability, title, merchantability, non-infringement, or fitness for a particular purpose of the Services, User Content, or other information available on the Website.
2. Absence of Guarantee. We do not guarantee or claim that your use of the Website will be uninterrupted, error-free, or secure, nor do we guarantee that the Website or any transmitted information will be free of viruses or will be transmitted in time. You expressly agree that your use of, or inability to use, the Website is at your sole risk. The Website and Services are provided "as is" and "as available", without any representations, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. No oral or written information or advice given by Landlord Web Solutions Inc. or its affiliates will create any warranty not expressly stated in this agreement.
3. Modification and Withdrawal of Services. We reserve the right, at our sole discretion, to suspend, modify, or withdraw the Website or any part thereof, for indefinite periods or permanently, at any time and without prior notice. You agree that we will not be liable for any consequences resulting from such actions, including loss of access or data.
4. Exclusion of Liability. As a result of the foregoing, Landlord Web Solutions Inc., its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, and licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes but is not limited to lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your access to or use of the Website. The limitation of liability applies to the fullest extent permitted by law, with liability capped at the lesser of the purchase price paid or $20.
5. Sole Remedy. If you are dissatisfied with the Website or the Services, your sole and exclusive remedy is to discontinue use of the Website and Services. This includes closing your Account, if applicable. By continuing to use the Website or Services, you acknowledge and accept that this is your only course of action in response to any dissatisfaction, issues, or disputes you may have.
Indemnification
1. Indemnification Obligation. By agreeing to these Terms of Use, you commit to indemnifying and holding Landlord Web Solutions Inc., its directors, officers, employees, agents, representatives, and affiliates harmless from any claims, damages, liabilities, or losses, including reasonable legal fees and costs. These may arise out of or relate to your violation of these Terms of Use or any other applicable policy of the Website that has been communicated to you. This obligation encompasses breaches of law, infringements of rights including intellectual property rights, or third-party claims resulting from your actions or omissions in connection with your use of the Website.
2. Scope of Indemnification. Your obligation includes indemnification for all types of damages, whether direct, indirect, or consequential. This encompasses, but is not limited to, business interruptions, lost profits, and any loss of software, data, or programs. You are also accountable for all legal fees and attorney’s fees incurred by Landlord Web Solutions Inc. as a result of your breach or violation.
3. Continuing Responsibility. This indemnification obligation continues to be effective even after you stop using the Website. It applies to any acts or omissions on your part that cause harm to Landlord Web Solutions Inc. or its directors, officers, employees, agents, representatives, and affiliates.
Modifications
1. Right to Modify. We reserve the right, at our sole discretion and subject to applicable laws, to update, modify, or replace any part of these Terms of Use. Such modifications will be posted on our Website.
2. User Responsibility. It is your responsibility to regularly review these Terms of Use to stay informed of any changes. Your continued use of the Website following the posting of any modifications constitutes your acceptance of the new terms.
3. Notification of Changes. We will endeavor to inform you of any material changes through appropriate means, such as notifications on the Website or via email. However, failing to receive such a notification does not absolve you of the obligation to comply with the updated Terms of Use.
4. Effective Date of Modifications. Modifications will take effect immediately upon their posting, unless otherwise specified. It is crucial for you to remain informed to prevent any misunderstandings or unintentional breaches of the Terms of Use.
General Provisions
1. Entire Agreement. These Terms of Use, including the Privacy Policy, constitute the entire agreement between you and Landlord Web Solutions Inc. regarding your use of the Website. They supersede and nullify any prior representations, negotiations, proposals, agreements, or contracts relating to this subject matter.
2. Independent Parties. You acknowledge that your use of the Website does not create any agency, mandate, or partnership relationship between you and Landlord Web Solutions Inc.. You may not present yourself as our representative or agent, and we shall not be bound by your actions or statements.
3. Assignment. You may not assign or transfer any of your rights or obligations under these Terms of Use without our prior written consent. We may assign our rights and obligations to our successors or assigns without restriction.
4. No Waiver. Our failure or delay in exercising or enforcing any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by Landlord Web Solutions Inc. to be valid.
5. Severability. Each provision of the Terms of Use is independent and distinct. If any provision is found to be illegal or invalid in any jurisdiction, it will not affect the validity or enforcement of that provision in other jurisdictions or the other provisions of the Terms of Use. If a provision is deemed illegal or invalid, it may still be enforced to the fullest extent permitted by law. Furthermore, the parties agree to replace any invalid provision with a valid provision that closely approximates the original intent.
6. Class-Action Waiver. Where legally permissible and to the fullest extent allowed by applicable law, you agree that any disputes, claims, or controversies arising out of or relating to these Terms of Use, the Website, or the Services shall be resolved on an individual basis, without resort to any form of class action or representative action. You hereby waive any right you may have to commence or participate in any class action against Landlord Web Solutions Inc. related to such disputes. In addition, unless both you and Landlord Web Solutions Inc. agree otherwise, an arbitrator or judge may not consolidate more than one person''s claims and may not otherwise preside over any form of a representative or class proceeding.
7. Force Majeure. Neither party shall be liable for any failure or delay in the performance of its obligations under these Terms of Use if such failure or delay is due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, wars, terrorism, riots, epidemics, strikes, or governmental actions ("Force Majeure Event"). The party affected by the Force Majeure Event shall make all reasonable efforts to resume performance as quickly as possible.
8. Prevalence of English Language Version. In the event of any discrepancy between the different language versions of these Terms of Use, the English language version shall prevail
9. Governing Law. These Terms of Use are governed by the laws of the Province of Quebec and the applicable federal laws of Canada. Any disputes arising from the use of the Website will be subject to the exclusive jurisdiction of the courts of the Province of Quebec, judicial district of Montreal. You hereby explicitly and irrevocably waive any objection based on lack of territorial jurisdiction or any application based on the doctrine of forum non conveniens.
Company and legal notice
The Website and its content are the exclusive property of:
Landlord Web Solutions Inc.
Contact Information.
Any notice relating to these Terms of Use must be sent to the following address:
Email: legal@RentBoard.ca
Mail: Rentboard Canada

         271B Merritt St - Unit 4

         St. Catharines, Ontario

         L2T 1K1
Updates
These Terms of Use have been updated September 17th, 2025.